Cancellations & Refunds

At 247 Bux, we are committed to providing the best return policies in the industry. You can cancel your order anytime before it ships completely free of charge, with some exceptions such as custom orders (see below).

If you have any questions, please reach out to us at support@247bux.com or call us at +1 (669) 250-2112

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can issue a full refund before your order leaves the warehouse. You can reach our agents during business hours at +1 505-3785-791, or by emailing support@247bux.com at any time.

Cancellations of Custom Orders

Please note that custom or made-to-order products cannot be canceled or refunded, as these items are specifically produced for your order. These units are custom-made to your specifications or created upon your order. If you’re unsure whether your order is custom or made-to-order, please message or call us.

All sales are final for custom-made and made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so, but please note that you are responsible for any shipping costs associated with returns and exchanges.

Not all orders are eligible for return once they have shipped. Since we order our products directly from the manufacturer, our ability to return a product depends on the manufacturer’s policies. We cannot offer returns if the manufacturer does not permit it. Please contact us for specific information regarding your brand or product.

Due to increasing LTL/freight shipping costs, outright returns will incur a 25% cancellation fee plus return shipping costs. However, if you’re replacing the product with something else, we may be able to assist with covering some of the costs, depending on the product.

Customers have 30 days from the date of item receipt to initiate a return. However, please refer to the specific return policy for the brand of product you’re purchasing, as the brand-specific policy outlined on the product page overrides our general return policy of 30 days.

Shipping Times

We strive to deliver your order as quickly as possible. However, please note that estimated shipping time Is 5 Business Days.

Order delays may occur due to factors beyond our control. We appreciate your patience and understanding during these challenging times.

Please Read the Following

When making a purchase from 247 Bux, you acknowledge and agree to the following terms:

  • You will inspect the package upon delivery and report any damage to us within 24 hours.
  • You are responsible for return shipping costs and may incur a restocking fee.
  • Products must be returned unopened and unused.
  • Once your order has left the warehouse, you are ineligible for a full refund.
  • You agree not to file a chargeback for order delays or incorrect estimates.

Damages

Please inspect your items upon delivery and report any damage to us within 24 hours. Photos and videos of the damage must be submitted for freight damage claims to be valid.

Warranty

Warranties vary by manufacturer, and warranty claims only cover damages that occur over time and through use. Damages upon arrival must be reported within 30 days to be considered for a warranty claim.

Returns

Customers are responsible for all return shipping charges unless otherwise stated on the product page. Most products come with a guarantee warranty policy, ensuring you receive a fully functional product without additional expenses on your end.

BOGO Promotions

For BOGO promotions, both items must be returned for a full refund. Refunds will only be issued to the original credit card used for the purchase. Customers agree to these terms upon making a purchase.

Chargebacks

We strive to resolve any issues promptly and fairly. Filing a fraudulent chargeback is considered theft, and we are committed to assisting you with any concerns you may have. Please contact us before filing a chargeback.

By using the site, you agree to these terms of use. If you do not agree, please do not use the site.

For any questions, please contact

Contact Us Information

Email: support@247bux.com

Address: 208 COLDSTREAM DR, FRANKFORT, KY 40601 USA

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