Return and Refund Policy

Last Updated: October 8, 2024

Welcome to 247 BUX, where your satisfaction is our top priority. We are dedicated to providing a hassle-free and risk-free shopping experience for all your furniture needs. This Return and Refund Policy is detailed, comprehensive, and part of our Terms and Conditions. By shopping with us, you agree to abide by this policy.

1. Return Eligibility

1.1 30-Day Return Window

You may return most items purchased from 247 BUX within 30 days of delivery for a full refund. The return period starts from the date you receive your product, as confirmed by the shipping carrier’s delivery notification.

1.2 Condition of Returns

To be eligible for a return, your item must be:

In the same condition as received
Unused and in its original packaging
Free from damage, excessive wear, or signs of use
Complete with all accessories, parts, and documentation

1.3 Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

Personal care items (e.g., cushions, pillows)
Any item that has been used or shows signs of use

For a complete list of non-returnable items, please contact us.

2. Return Process

2.1 Initiating a Return

To start your return:

Log into your 247 BUX account.
Go to your order history and select the item you wish to return.
Follow the prompts to generate a return label.

If you cannot access your account, please visit our Contact Us page for assistance.

2.2 Packaging Your Return

Please package your return as follows:

Use the original packaging if available.
If the original packaging is unavailable, use a sturdy box with adequate padding.
Include all original accessories, manuals, and parts.
Attach the provided return label to the outside of the package.

2.3 Shipping Your Return

You can drop off your package at any FedEx location. We will cover all return shipping costs for items that are not damaged or misused. For further details on shipping, refer to our Shipping Policy.

3. Refunds

3.1 Refund Process

Upon receiving and inspecting your return, we will process your refund. You’ll receive an email notification once your refund is processed. Refunds are issued to the original payment method used for the purchase.

3.2 Refund Timeframe

Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

3.3 Full Refunds

We provide full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded, and we do not charge restocking fees.

3.4 Partial Refunds

Partial refunds may be issued if the item shows signs of use or damage beyond normal inspection, or if parts or accessories are missing from the return package.

4. Exchanges

If you need a different size, color, or model of an item, please return the original item following the return process outlined in Section 2 and place a new order for the desired item through our online store.

5. Damaged or Defective Items

If your item arrives damaged or proves to be defective within the 30-day return window, please contact our customer service through our Contact Us page. We will provide a prepaid return label and send a replacement. Alternatively, you can choose to receive a full refund.

6. Warranty Information

For items that malfunction after the 30-day window, our products are covered under a limited warranty for 30 days from the date of purchase. If the product is found to have a manufacturing defect within this period, we will repair or replace the item at no cost to you. This warranty does not cover damage caused by misuse, abuse, or normal wear and tear.

7. Late or Missing Refunds

If you haven’t received your refund within 2 weeks of our confirmation email, please check your bank account again or contact your credit card company. If you have done this and still haven’t received your refund, please visit our Contact Us page for assistance.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. The gift giver will not be notified of the return.

9. Exceptions and Special Circumstances

For orders of 5 or more of the same item, please contact our Customer Service Department for return instructions. Customized items may not be eligible for return unless defective. Items received as part of a promotion or bundle may be subject to different return conditions.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Customer Service Contact

For any questions or concerns regarding returns or refunds, please reach out to our customer service team:

Business Name: 247 BUX LLC
Email: support@247bux.com
Phone: +1(502)-270-4432
Address: 208 Coldstream Dr, Frankfort, KY 40601
Customer Service: Monday to Saturday, between 9:00 AM to 5:00 PM

For more ways to reach us, please visit our Contact Us page.

12. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.

By using our website and making purchases, you agree to this Return and Refund Policy. For more information on how we handle your data, please read our Privacy Policy. For questions about our terms of sale, refer to our Terms and Conditions.

Thank you for choosing 247 BUX. We appreciate your business and are committed to providing high-quality furniture and excellent customer service.